Managing Critical Relationships

Managing Critical Relationships provides the learner with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context. It does so with a particular focus on identifying different types of stakeholders in critical relationships. Then, based on that identification, the learner can analyze their stakeholders within the larger context of environmental, organizational, network, relational, and interpersonal factors. This allows participants to create an engagement plan customized to each stakeholder’s needs.

Who will Benefit:

All levels 

Duration: 

2 days

Workshop Outline:

• Identifying Stakeholders in Relationships
  
• The Complex Environment and Implications for Informal Authority
  
• Stakeholder Mapping
  
• Power/Interest Grid
  
• Stakeholder Alignment
  
• Communication Plan
  
• Communication Styles
  
• Perceptions of Communication Styles Types of Questions
  
• Listening and Engaging in Communication Planning
  
• Reading the Context
  
• PESTEL Analysis Organization Analysis Relationship Analysis
  
• Principles of Influence
  
• 6 principles Trust equation
• Networking
  
• Conflict Management
  
• Sources of Conflict
  
• Conflict Management Styles
  
• Appropriate Uses of Conflict Management Styles