Managing Critical Relationships provides the learner with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context. It does so with a particular focus on identifying different types of stakeholders in critical relationships. Then, based on that identification, the learner can analyze their stakeholders within the larger context of environmental, organizational, network, relational, and interpersonal factors. This allows participants to create an engagement plan customized to each stakeholder’s needs.
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